Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are located. We do our best to pack and ship all orders within 1-2 business days. Our warehouse is closed Fridays-Sundays. If your order is placed after 12 PM on a Thursday, it may not be shipped until Monday.
Once picked up from our warehouse, shipping can take 2-7 business days, depending on which option you select at checkout. If you select "Free Shipping" at checkout, we will use whichever shipping service Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at email@example.com and we’ll take you through the process.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
This can happen if your candle isn't burned long enough the very first time you burn it. This is unfortunately a common issue called "tunneling" that can happen if it is blown out too quickly the first time. Here is some helpful info from Apartment Therapy (and also a solution below it):
'If you want your candle to burn evenly and last as long as possible, you have to light it for about 3 to 4 hours the first time you burn it. “We say that wax has a muscle memory, and it’s going to burn in the same pattern every time,” says Heyen. “So if you light it for long enough the first time, that will ensure that your candle pools completely across all of the wax, setting it up to continue to do so with each subsequent burn.” Otherwise, tunneling, where the wick burns straight down the center of a candle without creating a full melt pool, can occur. Once your candle starts tunneling, you’re losing all that peripheral wax surface area for future burns.'
Thankfully though, there are a couple of options for fixing this problem! Your candle shouldn't be too far gone. You can either take a hair dryer on low to even out the surface, or turn your oven on to 175 degrees and pop it in for about 5 minutes. Just be really careful when getting it out. I would also suggest using tongs or something similar to pull the wick back into the middle if it leans to the side when the surface is melting.
We would love to work with you! Please see our wholesale page for more information, including our application!
Press or Influencers
We would love to hear more! Send us an email at firstname.lastname@example.org with all of the details.
You can contact us through our contact page, send us an email at email@example.com, call us at 678.426.7716, or get a quick response by messaging us with the gray "Message" button at the bottom of this page! We will be happy to assist you.